How inquiry information is handled.

Mars Hydro collects information that helps us answer product, service, and project questions. This may include your name, company, email address, phone number, country, project type, room details, crop notes, and message content submitted through website forms.

Information use

We use inquiry information to respond to requests, prepare product guidance, coordinate quote discussions, improve website content, and support customer service. Project details such as canopy dimensions, crop stage, desired PPFD, or controller needs are used to make communication more relevant.

Information sharing

Information may be shared with authorized Mars Hydro personnel, support teams, logistics contacts, or regional partners when needed to respond to your inquiry. We do not sell personal information through this website. We may disclose information if required by law or to protect legitimate business interests.

Retention and choices

Inquiry records may be retained for customer support, quote history, and service continuity. You may request correction or deletion of personal information where applicable by contacting Mars Hydro through the website contact channel. Some records may be kept when needed for legal, security, or transaction reasons.